30-Day Acceptance Period and Return Policy.
  1. Acceptance Period: During the 30-day period following the transfer of title, or such other period specifically agreed in writing in advance by the parties (the “Acceptance Period”), Buyer shall inspect the Product, including the performance of such Product in their network environment, after which time all equipment, components and/or software, as applicable, are deemed accepted. All shipments shall be deemed accepted by Buyer, and Buyer waives the right of rejection, unless AmeriCom receives a written notice of rejection during the Acceptance Period. Acceptance period will commence upon system operation.  Payment in full  based on the terms and conditions set forth in the AmeriCom purchase and sales agreement are also required to establish guarantee start date.. Failure, on the customers part, to adhere to the payment terms will void guarantee.
  2. Return Policy: During the Acceptance Period, Buyer may return the Product if the customer has experienced issues with the operation of the system that AmeriCom cannot remedy or if the system will not operate as represented to the customer in the statement of work. Notification of intent to return must be received by AmeriCom in writing during the Acceptance Period, and must be approved by an appropriate AmeriCom representative in writing. Unfortunately, no returns can be accepted after the Acceptance Period.
  3. Complete Orders: This Return Policy applies only to complete orders. Returns of partial orders will be at AmeriCom’s discretion.
  4. Restocking Fee: All returns will be subject to a 15% “reconfiguration/restocking” fee.
  5. Shipping and Installation Charges: All Shipping and installation fees are non-refundable. Buyer is responsible for the cost of return shipping to AmeriCom.
  6. Breakage / Damaged Goods: All items must be returned in “like new” condition and customer must ship back all materials in their original  boxes inclusive of wires, manuals, and packing materials. Items that are not returned in “like new” condition will not be refunded, and will be returned to the customer at the customer’s expense.
  7. Return Procedure: If, during the Acceptance Period, Buyer has notified AmeriCom in writing of intent to return the Product, a Return Material Authorization Number (RMA Number) will be issued. All returned goods must be shipped prepaid, clearly marked with an RMA number, and be accompanied by a complete description of the nature of the defect. No return of goods will be accepted by AmeriCom without an RMA Number obtained from AmeriCom.
  8. Hosted service and setup fees are non-refundable.